We at HomeDelivery are quite flexible with regard to returns. We offer
a three day window for customers to return items which are eligible for return,
namely, defective items, incomplete shipment, wrong items or damaged on transit.
The customer calls within 3 days of delivery of
the product to lodge a complaint on why the product should be returned
The customer follows up the call by sending a
mail to firstname.lastname@example.org
with pictures of the product as evidence.
The claim may then be validated or not. If
validated, the customer returns the first product and a replacement is sent.
The following items are not eligible for returns:
If the product had been opened by an unauthorized
If the product had been altered in any way from
the original state;
Product with tampered or missing serial
Universal Product Code numbers (UPC);
Products damaged due to misuse
Supplements, beauty, health and personal care products;
Jewelry, innerwear, bed sheets, lingerie and