We at HomeDelivery are quite flexible with regard to returns. We offer a three day window for customers to return items which are eligible for return, namely, defective items, incomplete shipment, wrong items or damaged on transit.

  1. The customer calls within 3 days of delivery of the product to lodge a complaint on why the product should be returned
  2. The customer follows up the call by sending a mail to info@homedelivery.com.ng with pictures of the product as evidence.
  3. The claim may then be validated or not. If validated, the customer returns the first product and a replacement is sent.

 The following items are not eligible for returns:

  1. If the product had been opened by an unauthorized person;
  2. If the product had been altered in any way from the original state;
  3. Product with tampered or missing serial Universal Product Code numbers (UPC);
  4. Perishable goods;
  5. Products damaged due to misuse
  6. Supplements, beauty, health and personal care products;
  7. Jewelry, innerwear, bed sheets, lingerie and socks;
  8. Books and CDs.

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